Exchange and Returns

EXCHANGES + RETURNS

We reserve the right to deny any unreasonable exchange or return requests, such as on items that have been worn, damaged, or altered.

 

ELIGIBILITY

Only unworn products in original packaging are eligible for exchange or return. 
Exchange and Return requests must be made within 7 days of delivery of the product or in-store purchase.
For Third Party purchases, please contact the store where the order was placed.

 

EXCHANGE OR REFUND ITEMS:

  • Brass
  • Gold Plated
  • Silver

EXCHANGE ONLY ITEMS:

  • 18k Gold or Platinum Fine
  • 14k Gold Demi-Fine & Piercing Collection
  • Specialty Product (limited collections, hand made items may include Silver)

FINAL SALE

  • Custom items
  • Deposits for custom work
  • Exchanged items or store credit purchases
  • Gift cards
  • International orders
  • Items purchased with a Discount code of 20% or more
  • Items purchased during Promotional Events & Sales
  • Jewelry used in piercing services
  • One-of-a-kind items
  • Service fees and shipping charges
  • Special orders including Pre-Orders

 

PROCEDURE 

All requests are subject to approval from PL Customer Support.
To initiate an exchange or return, please make your request to customersupport@pamelalove.com

Please include:
Order # (or full name of purchaser) 
A brief description of the reason for the request
2 clear, close-up photos of the item(s).

Once approved, items must be shipped within 7 days. Items must be packed securely and include all original branded packaging, inside a completely sealed outer box. 
The client is responsible for return shipping. Pamela Love is not responsible for damaged, lost or stolen returning packages. 
As a courtesy, a label may be provided and the shipping deducted from the exchange or return value.

For approved Exchanges, a Store Credit will be issued for immediate use to place a new order. Store Credit is valid for 30 days.


Approved refunds will be made to the original form of payment and processed within 7-10 business days. 

Returning In-Store: eligible orders  may be exchanged in-store for items of the same value or greater. At this time we cannot process refunds in store.  

 

PRICE ADJUSTMENTS


We do not offer price adjustments on prior purchases, this includes the Welcome Discount. 

DAMAGED, LOST, OR STOLEN ORDERS


If you added Package Protection at checkout, please file a claim with the Route team here for quick assistance with “in-transit” related issues.
If Package Protection was not selected at checkout please note, Pamela Love is not responsible for damaged, lost or stolen packages.