Exchange and Returns

* We are not able to void orders during processing time.

**All Sale items are final sale.

EXCHANGES + RETURNS

 All merchandise must be in perfect sellable condition, unused, cleaned and in original packaging. 

Return and exchange requests must be made within 15 days of receiving the order or in-store purchase.

All requests are subject to approval from PL Customer Support. Packages received without approval will be returned to the sender.

Approved returns must be shipped within 15 days and a tracking number must be provided or approval will be void. Shipping charges are non refundable. Sender is responsible for return shipping costs.

Silver, Brass, and Gold Plated items- are eligible for a one-time exchange or refund. 

Fine, Demi-Fine, and Piercing Collection (18k Gold, 14k Gold, 10k Gold pieces) are eligible for a one-time exchange only. 

Approved refunds will be made in the form of the original payment.

If the value of exchange is less than the item purchased amount, a Store Credit will be issued.

Store credits expire 4 months from date issued.

We do not offer price adjustments on prior purchases.

Welcome discount not applicable to custom orders

FINAL SALE

At this time the following items are not eligible for exchange or refund:

  • customized pieces
  • deposits for custom work
  • exchanged items or Store Credit purchases
  • gift cards
  • international orders
  • Items purchased during Promotional events & Sales
  • Items purchased with a discount code of 20% or more
  • Jewelry used in piercing services
  • One-of-a-kind items
  • Service fees and shipping charges
  • Special orders

REQUESTS

For all returns or exchanges (online or in-store) please make requests to customersupport@pamelalove.com

Please include Contact Info, Order # or Full Name of Purchaser, and a brief description of the reason for the request. 

We reserve the right to deny any unreasonable returns or exchanges, such as items that have been worn, damaged, or altered.

If the product was not bought in the Pamela Love store or website please refer to the third party vendor for their return and exchange policy, as we are not responsible.

REPAIR POLICY

Purchased From Pamela Love

We offer a sixty day limited warranty on Pamela Love 14k Demi-Fine & Piercing, and 18k Fine Collections. To initiate a repair inquiry please email customersupport@pamelalove.com with your full contact info & order # along with a brief description of the damage and 2-3 clear photos.


A repair fee will be applied to items outside of the warranty period and damages due to mishandling.

Please note: Warranty does not cover accidents, lost items, normal wear and tear, or any modifications that were made outside of Pamela Love. We do not offer repairs on Pamela Love Fashion Collections or Pamela Love items purchased from 3rd party retailers, including pop-up events.

 

Purchased From Another Stockist

Items purchased from other retailers: Please contact the stockist that you originally purchased the piece from. Unfortunately, we are unable to accommodate repair requests for items purchased from other retailers.